Shipping Policy
Chun Ho Limited ships women's shoes to the destinations listed at checkout on swxdshoes.com. Every order is packed with the footwear purchased and any accompanying accessories supplied with that purchase. Shipping charges, available shipping methods, and the destinations served are displayed at checkout before payment is completed. Customers must review the order summary before submitting payment.
Orders are processed after payment authorization is confirmed. Processing occurs on business days. Orders placed on weekends or public holidays are processed on the next business day. Once an order is dispatched, tracking information is sent to the email address provided at checkout. Customers must provide a complete and accurate delivery address. Chun Ho Limited is not responsible for delays or failed deliveries caused by incorrect or incomplete address details supplied by the customer.
Delivery timelines vary by destination and by the shipping method selected. Standard delivery timelines apply to every order. Delivery may be extended by customs clearance, carrier backlogs, severe weather, or other events outside the control of Chun Ho Limited. Customers must contact the carrier directly to resolve delivery attempts that fail because no one was available to receive the parcel.
Return Policy: 14 Days, No Reason Required
Customers may return eligible women's shoes within exactly 14 days of receipt without providing any reason. The 14-day period begins on the date the shipment is delivered. Requests submitted after the 14th day are not accepted. Every return must be authorized by Chun Ho Limited before the parcel is sent back.
Conditions for Return Eligibility
Returned shoes must be unused and in original packaging. Footwear must be returned with all original tags, labels, and shoeboxes. Items must be free of signs of wear, scuffs, stains, odors, and alterations. Shoes that fail these conditions are returned to the customer at the customer's expense.
Return Shipping Costs
The buyer completely bears the return shipping costs. Chun Ho Limited does not reimburse, refund, or credit return shipping charges under any circumstance. Customers must prepay all return postage. Shipments returned without prepaid postage are rejected. Customers must retain the tracking number and proof of postage for every return shipment. Risk of loss during return transit remains with the customer.
Step-by-Step Return Process
Step 1: Contact Chun Ho Limited at [email protected] within exactly 14 days of receiving the order. Provide the order number and the reason for the return.
Step 2: Wait for written return authorization from Chun Ho Limited. No item may be shipped before authorization is issued.
Step 3: Pack the shoes securely in original packaging with all tags, labels, and shoeboxes included.
Step 4: Address the parcel to the recipient and address stated in the section below.
Step 5: Ship the parcel using a trackable method and prepay all shipping charges.
Step 6: Send the tracking number to [email protected] after dispatch.
Step 7: Wait for inspection. Chun Ho Limited inspects each return after arrival and confirms whether the items meet the eligibility conditions.
Return Recipient and Address
The recipient must be Chun Ho Limited, the contact phone is +852 5377 1146, and the specific return address is 3/F, Hung Hom Square, 37 Ma Tau Wai Road, To Kwa Wan. Parcels sent to any other recipient or address are refused and returned to the sender.
Refund Processing Times
Refunds are issued to the original payment method after the returned items pass inspection. The refund arrival time is at least 14 days from the date Chun Ho Limited approves the return. Processing timelines are set by the payment provider and the issuing bank. Customers must allow at least 14 days for the refund to appear on the original payment account.
PayPal Refunds
PayPal refunds take at least 14 days to reach the customer's PayPal account after approval. Local laws require up to 30 days for PayPal refunds in some regions. Customers in those regions must allow the full period required by local law before the refund appears. Chun Ho Limited submits each PayPal refund within the timeframes required by the applicable payment agreement and local regulations.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. Customers must email [email protected] within that 7-day period and include the order number, a description of the damage or defect, and photographs of the affected item. Claims submitted after the 7-day period are not accepted. Approved claims for damaged or defective items are resolved through replacement or refund at the discretion of Chun Ho Limited.
Non-Returnable Items
Items that are used, worn, altered, or missing original packaging are not returnable. Items returned without prior written authorization are not returnable. Items received after the 14-day return period are not returnable.
Order Cancellations
Customers may request cancellation before the order is dispatched. Cancellation requests must be sent to [email protected]. Orders already dispatched cannot be cancelled and must follow the return process described above.
Contact Information
Questions about shipping, returns, or refunds must be directed to Chun Ho Limited. Email: [email protected]. Phone: +852 5377 1146. Address: 3/F, Hung Hom Square, 37 Ma Tau Wai Road, To Kwa Wan. The website is swxdshoes.com.